Australia / New Zealand / Asia
Please include your order number so we can help you promptly. It starts with AU00... and is located below the Customer PO field on your order paperwork.
What do you need to get in touch about?
You may find the answers here.
Do you want to exchange or return? Click here to read our step by step returns process. This is the quickest way to deal with a return.
Do you have general order enquiries? Please include your order number (it's on your order/pick ticket, under the Customer PO, and starts with AU00). This will make it much quicker for our customer service team to help you.
Stockists in your area
Have you seen our store locator? Click here to find your nearest stockist.
If you need further assistance, give our customer service team a call. Make sure you have the suburb and the style you're after. That'll make things really quick.
Australia doesn't have a standard sizing chart so we make our boots and slippers in US sizing.
We have a size chart online to help you when converting, but most Australian's refer to the US size.
You can take a look at our size chart here.
If you're not sure, check out a pair of sneakers/runners that have the US size in them and go with that. If you're still unsure, measure your foot and call our customer service team with this information so they can give their best advice.
(Please note: We can't guarantee sizing when we make our suggestions as everyone is so different, but we definitely can share our experience).