CONTACT EMU

Australia / New Zealand / Asia

Email. onlinesupport_aus@emuaustralia.com

Please include your order number, starting with AU00, so we can help you promptly.

What do you need to get in touch about?

You may find the answers here.

Your order

Do you want to exchange or return? You can download a return shipping label directly. Click here to read our step by step process. 

Do you have general order enquiries? Please include your order number, you'll find it on your order confirmation email or the devliery slip that was in your parcel. Your order number starts with AU00. This will make it much quicker for our customer service team to help you.

Stockists in your area

Have you seen our store locator? Click here to find your nearest stockist.

If you need further assistance, give our customer service team a call. Make sure you have the suburb and the style you're after. That'll make things really quick.

Sizing

Australia doesn't have a standard sizing chart so we make our boots and slippers in US sizing.

We have a size chart online to help you when converting, but most Australian's refer to the US size.

You can take a look at our size chart here.

If you're not sure, check out a pair of sneakers/runners that have the US size in them and go with that. If you're still unsure, measure your foot and call our customer service team with this information so they can give their best advice.

(Please note: We can't guarantee sizing when we make our suggestions as everyone is so different, but we definitely can share our experience).