CONTACT EMU

 

 

Australia / New Zealand / Asia

Email. onlinesupport_aus@emuaustralia.com

 

What do you need to get in touch about?

You may find the answers here.

Your order

Do you want to exchange or return? Click here to read our step by step returns process. This is the quickest way to deal with a return.

Do you have general order enquiries? Make sure you have your order number ready (it's on your pick ticket, under the Customer PO, and starts with AU0000). This will make it much quicker for our customer service team to help you.

Stockists in your area

Have you seen our store locator? Click here to find your nearest stockist.

If you need further assistance, give our customer service team a call. Make sure you have the suburb and the style you're after. That'll make things really quick.

Sizing

Australia doesn't have a standard sizing chart so we make our boots and slippers in US sizing.

We have a size chart online to help you when converting, but most Australian's refer to the US size.

If you're not sure, check out a pair of sneakers/runners that have the US size in them and go with that. If you're still unsure, measure your foot and call our customer service team with this information so they can give their best advice.

(Please note: We can't guarantee sizing when we make our suggestions as everyone is so different, but we definitely can share our experience).